Refunds

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase then don't worry about it because we got you covered with the 12 Month Warranty.

ONLY if it's been past that than we can't provide a refund or accept returns but do contact us and we'll do something for you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@butterflywatches.com. 


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@butterflywatches.com and send your item to: Butterfly Watches, Unit 21766, PO Box 7169, Poole, BH15 9EL, United Kingdom. 


Shipping 

To return your product, you should mail your product to: Butterfly Watches, Unit 21766, PO Box 7169, Poole, BH15 9EL, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.